• Are your sneakers new?

Jayden sneaker only sells 100% new and authentic items. Although the items are consigned, they are unworn and in pristine condition. 

• How do I know if the items are authentic?

All Jayden sneaker merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy.

• How do you determine the prices of your products?

Because Jayden sneaker is a resale store, the prices seen by customers are partly determined by prices set by suppliers, in addition to other factors. Jayden sneaker works with suppliers to help price items competitively.

• I have a coupon code. How do I use it?

Coupon codes can be redeemed on the Checkout Page.  On the right-hand side of the checkout page, all your cart items will be listed.  Below this will be a “PROMO CODE” box.  Copy your code here and the discount will be applied to your cart immediately.

Coupon codes cannot be applied during promotional periods or sale dates, nor can they be combined with any other offers.

• What payment methods are accepted?

We offer a variety of payment types, with many that are local to each country.  (Cash App, Venmo, Zelle pay, PayPal, Gift cards, Weston union, Crypto, Apple pay, Bank Transfer)

• Can I place an order over the phone?

Yes!  Our friendly Customer Care team is available Monday through at +1(719) 297-7179 in the US.

• Why was my order cancelled?

An order can be cancelled for a variety of reasons.

One reason is because we could not verify the payment details provided.  In these instances, you may place your order again using a verified alternative payment method.

We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment.  

For all cancelled orders, a refund of the item(s) will go back to your original form of payment.

• An item/size I want is out of stock. How will I know if you will be getting it back in?

If a particular item/size is out of stock, you will see “Notify Me” within the size selector on the item’s product page.  By clicking this and submitting your email address, you will receive an update if the item becomes available again.  

• If a sneaker is available online, does that mean I can buy it in the Jayden sneaker retail store?

Yes. when you see a product on our website not indicated as “out of stock“, know we have it available in our store.

• I’d like to make a bulk purchase – who can I reach out to?

For bulk purchases or corporate gifting, please send an email to info@jaydensneaker.com and our customer service will be happy to help.